Frequently Asked Questions

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Price and Payment

We do not ask you to pay first. You’ve to pay while you receive the done images & are satisfied with the quality.

First you will receive your completed work and you will be able to revise it. Once you are happy with it, we will send you the invoice with all the details you need to pay, including a link.

You can set up a monthly payment scheme for ongoing work.

We accept Paypal, MasterCard, Visa Card.
Pay with PayPal

Yes. We have many clients who send us ongoing work throughout the year. If this is your case you can set up a weekly or monthly payment system. Every time you send us an order, we will add it to your one invoice with all the details including date, batch number, quantity, type of service required and price. Before you pay every week/month you will be able to check if everything is ok and then make a payment.

Security & Support Questions

Yes, we generally use one account for only one client only. For this reason, our client’s images remain safe.

All our personnel have signed a non-disclosure agreement wherever they commit themselves to not taking any pictures out of the geographical point or use it for the other functions than for the duty you need. Our entire instrumentation is additionally protected by firewall for arriving and outward security and that we use the newest antivirus protection in each pc.

Upload and Download

Yes, we provide unlimited space FTP account but we always appreciate you to inform us about your file size and how much space you need.

You will be notified when images are on our server and ready for you to download.

We will create a profile on our FTP server for you with specific log in info, where we will keep all your ready images. We will provide you that log in info so that you can easily download your images from our FTP server.

You can use our contact form to upload upto 50MB file. You can use these third party file transfer to send upto 5GB files as many times as possible

Order and Quotation

Thanks to highly skilled PTE professionals. Our customers rarely find any problem with their images. If this happens, don’t worry, just info@phototouchexpert.com write us an email. This e-mail address is being protected from spam bots. You need JavaScript enabled to view it and we will review it straight away and do our best to correct it in record time. Of course this will not costs you extra.

Absolutely No. There are no minimums or maximums with PTE. Send your images, no matter the size, and you will get the same great results, because small businesses are as important as big ones.

No, there are no limitations on the file size or amount of pictures you can send us. However bear in mind that our online uploader can’t upload file bigger than 64MB (each file), but you can upload as many smaller files as you need at once. If you have a file bigger than 64MB you will need to use the FTP system. Also, free file transfer protocol WeTransfer System ( file(s) less than or equal to 2GB, suitable for .zip file )

Our working hours is 9:00am-5:30pm Monday-Friday Exclude Public Holidays, but you can send us your photos anytime. Try us!

Completion time depends on the complexity and quantity of your project; we will let you know the turnaround time when we receive your order or request for a quotation. Most times you can expect a delivery within 24 hours; however smaller jobs as for 5, 10 or 20 images can be delivered in up to 6 or 12 hours. We understand sometimes the work is urgent and we want to support as much as we can in these cases. Just let us know and we will give you priority.
Feel free to send us any file, whether it is JPG, TIFF, PSD or EPS. However, we recommend JPG files to save time if your final requirement is ok with this format. Please feel free to send us what is best for you.

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